Top Features Associated With A Dialer App
Published: 2019-12-17   Views: 42
Author: Mark Watson
Published in: Customer Service
Top Features Associated With A Dialer App

How Can You Make Easy Calls?

It is interesting to learn that when it comes to having a great phone system, you don’t have to opt for a traditional one. If you imagine that your team needs to place calls on a regular phone and then keep track of call lists, notes and so on, you should know that this is not necessarily the reality in which we currently live. Actually, there might be some companies that still rely on an old school phone system, but modern technology can offer you access to something much better. We are talking about a dialer app that is built into your CRM. 

Even though this sounds good, you might be a bit reluctant to invest into this tool because you might believe it is something too simple to cater to your company’s needs or it is too expensive. The good news is that as long as you find the right system, you will not have to worry about any of the issues mentioned above. The right dialer app https://www.iriscrm.com/features/communication-tools is exactly what you need it to be – a phone system so powerful and efficient, that it will maximize the productivity of your team sooner than you might believe! More specifically, from the moment you start using it, you will realize that this app can change the way you make and receive calls within your organization.

An important advantage that you benefit from in this case would be the fact that your agents do not need to click on anything to make a call. The moment they begin their shift, they can queue up their calls and the system will move from one call to another automatically, which means that your employee will not have to deal with any wasted time. You should also know that when it comes to actually placing a call by clicking on a number, it can be done with just one click. The best part about it is that your operator does not need to leave the system to place the call.

It can be done while visiting the profile of a prospect. At the same time, you might know that many individuals do not like answering their phone if the number does not have the same area code. The good news is that the right CRM will offer your operators the option to choose the phone number that will be displayed on the prospect’s or client’s screen, thus solving this problem altogether. When there are incoming calls and the caller has not requested any special extension, the system will make the most efficient redirect. 

Also, it is also important to understand that the same CRM system will ensure that no agent sits around doing nothing, while others are dealing with calls. Everything will be distributed evenly to ensure maximum efficiency within the organization. 

Make Your Clients’ Life Easier

Now, if you are running a business in the payments processing industry, using a merchant portal https://www.iriscrm.com/features/customer-support is a great idea because it offers your clients some amazing benefits. They can have access to important information and can even be notified regarding deposits or any support tickets. 

A merchant portal will allow your business to provide your merchants an amazing experience while they are benefiting from your services. This is the kind of feature that is associated with merchant stickiness and that will help your onboarding process. If you have been thinking about making an investment that will help your organization reach the top, you should know that this is it. No matter how you look at it, deciding to benefit from just the right tools can be just what your company needed to get ahead of the competition. Now, all that is left for you to do is find the right CRM system that was designed to meet all of your needs. 

Would you like to know what other interesting features are associated with a dialer app or maybe with a merchant portal? If that is the case, follow the right link and pay us a visit. Here’s where you will find all the answers to your CRM related questions!


 

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